Refund policy

When we refund 100 %

• Technical failure on our side — the tool errored, you did not receive a download, or the file is corrupted.
• Our published spec was wrong — your photo was rejected and the rejection reason traces to a number we publish incorrectly on the leaf page.
• Duplicate charge — you were billed twice for the same order.
• The HD set did not work for you technically — write to us with the order ID, we look at the case and return the money.

Other cases

• You bought the wrong country or document profile by mistake. Write to us — we re-issue against the correct profile at no extra cost, or refund it if you prefer.
• The authority changed its specification after your purchase and our page is now being re-verified. We re-issue for free, or refund on request.
• Two things are easier to avoid than to fix. A source photo that is out of focus or very dark carries those faults into the result, so it is worth re-shooting before you pay — the previews cost nothing. And where a country does not accept AI-edited photos, we show a notice before generation: for that document this route is not the right one.

Refund amount and currency

The price is displayed in US dollars or in euros depending on your region, but the card is charged in Ukrainian hryvnia (UAH), because the seller is a Ukrainian business. A refund returns the same hryvnia amount to the card used for the payment. Your own bank then converts it back at the rate in effect on the day the refund is processed, so the credit on your statement may differ slightly from the amount originally debited, and any foreign-currency fee charged by your bank is set by your bank, not by Anfas.Pro. Visitors from Ukraine are charged and refunded 299 UAH.

How to request

Email refunds@anfas.pro within 14 days of purchase with your order ID and a brief description (and the rejection notice from the authority if applicable). We respond within two business days and process eligible refunds within five.