Refund policy

When we refund 100 %

• The authority did not accept the photo — for any reason, AI-edited photos included. Send us the order ID and the rejection notice.
• Technical failure on our side — the tool errored, you did not receive a download, or the file is corrupted.
• Our published spec was wrong — your photo was rejected and the rejection reason traces to a number we publish incorrectly on the leaf page.
• Duplicate charge — you were billed twice for the same order.
• The HD set did not work for you technically — write to us with the order ID, we look at the case and return the money.

Other cases

• You bought the wrong country or document profile by mistake. Write to us — we re-issue against the correct profile at no extra cost, or refund it if you prefer.
• The authority changed its specification after your purchase and our page is now being re-verified. We re-issue for free, or refund on request.
• One thing is easier to avoid than to fix: a source photo that is out of focus or very dark carries those faults into the result, so it is worth re-shooting before you pay — the previews cost nothing.

Refund amount and currency

The price and the invoice are in euros. A refund returns the same amount to the card used for the payment. If the card is in another currency, your own bank converts it at the rate in effect on the day the refund is processed, so the credit on your statement may differ slightly from the amount originally debited, and any foreign-currency fee charged by your bank is set by your bank, not by Anfas.Pro.

How to request

Email refunds@anfas.pro within 14 days of purchase with your order ID and a brief description (and the rejection notice from the authority if applicable). We respond within two business days and process eligible refunds within five.