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FAQ · 19 answers

Passport and document photo FAQ

Answers to common questions about document photos and the Anfas.Pro service. Search by keyword or jump by topic; for a specific document, each page has its own FAQ.

35 mm45 mm12345
  1. 1What size?Depends on the document: 35 × 45 mm, 2 × 2″ and others
  2. 2Any background?Yes, we replace it with the one the document needs
  3. 3A headscarf?Yes, if your whole face is visible
  4. 4Can I smile?No — keep a calm face
  5. 5Will a selfie do?Yes — this photo was a selfie, tap «before»

Nothing found. Try another word — or write to us, we’ll answer.

01Photo requirements

5 answers
01

What size does the photo need to be?

It depends on the country and document: the USA uses 2×2 in (51×51 mm); most of Europe and the Schengen area use 35×45 mm. The exact size for your case is on each document page.

02How to take the photo

4 answers
06

How do I take a document photo at home with my phone?

Daylight from a window, a plain light wall, the camera at eye level about 1.5 m away, a neutral expression — then crop to the format.

  • Head straightHold the phone at eye level and your head straightens by itself.
  • A calm faceClose your lips and look straight into the camera.
  • No filters or masksWe need your everyday face.
  • Face uncoveredMove your hair away so your eyes and eyebrows show.
  • No glare on glassesStand so that no light reflects in the lenses.

Hover over a card to see how not to do it.

Full guide · 7 minHow to Take a Document Photo at Home With Your Phone 2026
07

Can I use a selfie?

Yes. Hold the phone at arm’s length at eye level — head and shoulders in the frame, and your face isn’t distorted. We fix the background, light and framing ourselves.

At arm’s length
Too close

03The Anfas.Pro service

4 answers
11

How much does it cost?

Cropping to size, background replacement and a check against your document’s rules are free — no sign-up, no card. AI correction costs €5.99 per photo, one-off, no subscription, and you see the result before you pay.

Full guide · 4 minHow Much Does a Passport Photo Cost? 2026 Price Guide
Free€0cropping, background, check
AI correction€5.99ready photo, one-off

04Acceptance & rejections

4 answers
14

What does Anfas.Pro guarantee?

We guarantee that the photo we produce matches the spec we publish for that country and document, traced to an official source on every page.

15

What happens if my photo is rejected?

Compare the rejection reason with our spec. If the mistake was on our side, we refund the full amount and fix the page. If the problem was the source shot (out of focus, low light), retake it using this checklist and run it through the tool again.

17

My country is not listed. Can you add it?

Write to hello@anfas.pro with the country and document. We add profiles in priority order based on real demand; your request raises that country’s priority.

05Payment & privacy

2 answers
18

Which payment methods do you accept?

Card payments via Plata by mono (acquiring by Universal Bank). We never receive or store your full card number or CVV. There is no subscription — you pay only when you download a finished photo. Billing questions: hello@anfas.pro.

19

Do you store my uploaded photos?

Yes, for a limited time and only with your consent. Small encrypted copies of the source photo and the result are kept for no more than 7 days and are then deleted automatically; only the owner’s password-protected dashboard can open them. The result you take to checkout is stored encrypted for up to 24 hours if unpaid, or up to 30 days after successful payment so you can download it again. Details: privacy policy.

Didn’t find an answer?

Write to hello@anfas.pro — we answer by email. If your country isn’t listed, name the country and the document.

Write to us

Ready to make your document photo?

Upload a selfie — we crop it to your document, replace the background and check it. Free.

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